Shipping policy

Shipping Policy

Thank you for shopping with NorthPaw Co. Here's what you need to know about how we ship your order.

Processing Time Orders are typically processed within 1-3 business days of being placed. You'll receive a confirmation email with tracking information as soon as your order ships.

Delivery Time Because we work with trusted fulfillment partners to bring you great products at great prices, delivery typically takes 7-15 business days depending on your location, though some items may take longer during high-demand periods. We know waiting can be tough, and we appreciate your patience.

Shipping Costs Shipping costs are calculated at checkout based on your order and location.

Order Tracking Once your order ships, you'll receive a tracking number by email so you can follow its journey to your door.

Delays Occasionally, factors outside our control (customs, weather, carrier delays) can affect delivery times. If your order is significantly delayed, please reach out to us at northpawco0@gmail.com and we'll help track it down.

Questions? Contact us anytime at northpawco0@gmail.com.

Note: adjust the "7-15 business days" figure once you check your actual Zendrop delivery times — accuracy here matters a lot for customer trust.