Refund policy

Refund Policy

At NorthPaw Co., your satisfaction matters to us. If you're not happy with your order, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, your item must be unused, in its original packaging, and in the same condition you received it.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5-10 business days.

Damaged or Faulty Items If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the issue, and we'll arrange a replacement or full refund at no cost to you.

How to Start a Return Email us at northpawco0@gmail.com with your order number and reason for return, and we'll guide you through the next steps.

Non-Returnable Items Items marked as final sale, and gift cards, are not eligible for return.

If you have any questions, reach out to us at northpawco0@gmail.com.